Questions? Call us at 403-358-8347 Free Shipping on all domestic orders- ALL PRICES ARE IN CAD

Shipping

Q: How long from when my order is placed until it is shipped?
A: Your order will be fulfilled within 2-5 business days. 

Q: How is my order shipped?

A: All items are shipped via Canada Post. Items are encased in a customized Woven Stone Co. muslin bag, enclosed in a 4” x 8” Bubble-Lined Mailer. Customers can choose whether they would like tracking on their order or not.

Q: How long does it take to get my order?
A: Orders will be fulfilled within 2-4 business days.
Once your order has been shipped, the approximate delivery times for each location are as follows:
Canada: Allow 4-10 business days
USA: Allow 5-14 business days
International: Allow up to 3 weeks.
Seller is not responsible for the work of customs. The delivery of your purchase depends on how quickly customs process the package. 

Q: How do I track my order once it has been shipped?
A: If you select tracking on your order, you will receive a tracking number. You will be able to go onto Canada Post's website and use this number to track the location of your order.

Q: Am I liable for my jewelry order while it is being shipped?
A: Buyer is liable for any loss or damages that occur during the shipping process. 

Q: If I paid for shipping and return my item, do I receive a refund on the shipping fee?
A: You will only be issued a refund on the shipping fee if your item is returned due to a product default. If you are exchanging an item with the first 15 days, you will be required to pay for the shipping to and from the seller.