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FAQ

Woven Stone Co. is here to help you, so please don’t hesitate with any questions you may have! Feel free to email our team at hello@wovenstone.co.

Q: Are your products handmade?
A: All Woven Stone Co. items have been handcrafted locally in Victoria, BC. Handmade means that items are not made by a machine, nor sent overseas to be mass produced.

Q: How do I know how a bracelet should fit and what size to order?
A: If you are unsure about how a bracelet should fit or what size is right for you, you can refer to our Size Guide

Q: What is a gemstone?
A: A gemstone is a piece of mineral crystal that is cut and polished to be used to make jewelry or other adornments. It can be precious or semi-precious, depending on its cut, hardness, and rarity. To learn more about each individual gemstone, visit our Gemstone Index. 

Q: What is the difference between a precious and a semi-precious gemstone?
A: Diamonds, emerald, sapphire, & ruby are considered to be precious stones. All other gemstones are considered to be semi-precious. This distinction is based on rarity, color, translucency, and hardness. The distinction has nothing to do with value, as there is no universally accepted grading system for gemstones.

Q: How do I properly care for my jewelry?
A: If maintained properly, leather jewelry can last a long time. It is better to avoid wearing your leather jewelry in the shower or during poor weather conditions. A leather protector spray can go a long way, ensuring the maintenance of your jewelry. Try to avoid wearing your jewelry when working with harsh chemicals such as bleach or other household cleaners, as they can discolor and erode the leather.
It is easier on the wear and tear of the magnetic clasps if you slide them apart, versus pulling.

Q: What are crystal meanings & properties of gemstones?
A: There are unique meanings & healing properties that are associated with each gemstone. For thousands of years, ancient civilizations have utilized the power of crystals to release spiritual, mental, & physical blockages within the body. When crystals are placed on or near the body, there is a vibratory effect that is transferred, being as both quartz crystal and the human body contain mineral silicon-dioxide. The specific energies of each crystal can be used as a tool to help our thoughts connect to our body. To learn more about each individual gemstone and their unique properties, visit our Gemstone Index. 

Q: Is my jewelry safe to get wet?
A: It is recommended to avoid wearing your jewelry during showers, baths, or swimming activities. This will keep the jewelry’s original beauty in tact & promote a longer lifespan.  

Q: What are your shipping and return policies?
A: For all information in regards to how our items are packaged, shipped, and tracked, visit our page Shipping Policies.
For all information in regards to our return and exchange policies, visit our page Returns/Exchange Policy.